b2b.resvisor.com — Agency Manager Guide
Sales panel: search, booking, tracking, account and profile
- Sign in
- Get to know the home screen
- Change the language, use it on your phone
- Search for a hotel
- Book a hotel
- Book a tour
- Find a reservation by its number
- Monitor your reservations
- Download the voucher
- See your agency credit and sales
- Change your password
- Upload your agency logo
- Enter your invoice details
- What do sales staff see?
1Sign in
Open b2b.resvisor.com in your browser. Enter the e-mail address and password you were given and press Sign in.
If you forgot your password, click Forgot password, enter your e-mail address and set a new password with the link in the e-mail.
What you should see: the sales home screen opens right after signing in.
2Get to know the home screen
- Top bar: Hotels · Tours · Transfer tabs; on the right language, currency, announcements, support, e-mail, your agency and user name, MENU.
- Left: hotel search box.
- Right: reservation search, status monitor and sales statistics.
The Transfer tab is a request form: you send the request and the operations team gets back to you.
3Change the language, use it on your phone
Use the TR / EN button on the top bar to switch between Turkish and English.
On a phone, language, currency, announcements, support and e-mail are in the strip at the top of the MENU.
4Search for a hotel
Type a city, region or hotel name into Location and pick it from the list. If you pick a hotel, its price page opens directly.
Choose check-in and check-out dates, currency and the guest's nationality. Enter adults, children and children's ages for each room; use Add room if needed.
Press Search hotels. What you should see: hotels with prices are listed.
5Book a hotel
Open the hotel from the results, choose the room and board option. The booking takes three steps:
- Service: the room and dates you chose.
- Guests: each guest's first and last name; the lead guest's contact details.
- Confirm: the sale price to your customer (margin included) and the net amount charged to your account are shown separately; accept the charge and press Complete booking.
What you should see: the reservation number and the voucher link.
6Book a tour
Switch to Tours on the top bar, search for and choose the tour. Select a date (period), enter guest details and confirm.
What you should see: the reservation number. Some tours are finalised after the operations team confirms them.
7Find a reservation by its number
Type the reservation number into Reservation search on the right of the home screen and press Search.
What you should see: the reservation details: hotel, dates, guest, amount, status.
8Monitor your reservations
Use the tabs in Status monitor to see reservations by status: Pending, Confirmed, Cancelled.
Press See all for the full list and filters.
9Download the voucher
Press Voucher on the reservation details; the PDF downloads in the panel language. If your agency logo is uploaded it appears at the top of the voucher (see Upload your agency logo).
10See your agency credit and sales
MENU › Agency credit: your credit limit, balance and available amount. When the available amount runs out, new bookings cannot be made.
Sales statistics on the home screen shows your monthly sales and payment status.
11Change your password
MENU › Password: Change password. Enter your current password, the new password and repeat it, then save. If the current password is wrong you see a warning.
12Upload your agency logo
MENU › Agency logo: Change logo. Choose a PNG or JPG file (max 1 MB) and press Upload. Use Remove to delete it.
What you should see: your logo on the top bar, in the menu and on the voucher you give your customer.
13Enter your invoice details
MENU › Invoice information: Add / Edit. Company title, tax office and tax number are required. The tax number is a 10-digit tax ID for companies or an 11-digit Turkish ID number for individuals.
If the number is invalid it is not saved and a warning appears; correct it and save again.
14What do sales staff see?
Users with the sales staff role use search, booking and reservation monitoring. Agency credit, balance, invoice information and logo change are closed to them.
Sales statistics show the number of reservations instead of amounts.
Management screens such as users, definitions and API access are on extranet.resvisor.com; links to them from b2b.resvisor.com redirect there.
